Returns Policy

 

We offer a 14-day unconditional money-back guarantee. Call our customer service line or email at customercare@myvitaminmart.com.  ’We will provide you with an RMA number that should be on the returned order package. Please make sure to get the RMA number prior to shipping the item back as with out RMA number on the returned items we can not process the returns.  

 
The refund amount (cost of product less shipping) will appear on your credit card approximately 7 business days after the product is returned. In the event of returning a free shipping item there is a mandatory deduction of $17.95 from your total refund, and in the event of returning a flat rate shipping item there is a mandatory deduction of $8.95 from your total refund. If returning an item you are responsible for the return shipping charges.
 
Only one opened package of each SKU is eligible for return, all others of the same SKU must be in its original factory-sealed container for refund. 
 
We apologize, but because of product shelf life, we are not able to accept returns on products after 14 days. Additionally, if you are returning/exchanging a quantity of 10 or more of the same item there will be a 15% restocking fee of the product cost due to inventory control.
 
Instructions:
1. Place items you are returning in sturdy packaging with a clearly marked RMA number on the box. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
 
2. Indicate whether you would like an exchange or a refund.
 
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
 
4. Use the mailing address label below to address your return shipment.
 
5.Take the package to your preferred shipping location to have it delivered to us at below address with the RMA number on the box (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
 
Fulfillment Center
112 W. 34th Street
18th Floor 
New York, NY 10120
Attn: Returns Department
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